Terms and Conditions

By using this website you agree to the following terms and conditions.

Delivery Times

Subject to stock availability, we are able to ship the vast majority of items within 2 or 3 days of the order being placed. However in very rare instances it may take up to 14 working days to receive your order and in exceptional instances there may be an even greater delay due to the item being out of stock with the supplier. In this instance you will be informed straight away and given the option to cancel or substitute your order.

If you would like to receive your order by a specific date, please let us know at the time of ordering and we will of course do all we can to get your order out to you in good time. If we are not able to make the required delivery date, we will contact you to discuss available options.

We recycle boxes - your order will be shipped to you in a recycled outer box. It may not be pretty but it will be protecting both the contents and the environment!

Gift Wrapping

We are delighted to offer gift wrapping free of charge.

Delivery Charges

Shipping is charged according to weight, dimensions and destination of the order.

Returns

If an item arrives damaged or is incorrect, please return the item to us in the same condition it was received within 10 days and we will arrange for a complete refund or a replacement. Please enclose a covering note of some sort giving your name, order number if you have it, and what you would like us to do with the item(s) you are returning. Would you like a refund or exchange? If you would like an exchange, please tell us exactly which item(s) you would like. If you need to speak to anyone please call our main Lewes shop on 01273 487969.

For UK orders only, we will refund the return postage for damaged and/or incorrect orders, if you return the package to us using the Royal Mail Post Office and not a courier service.

For UK Exchange orders and some smaller, lightweight overseas orders, we will send out your exchange items with no additional delivery charge.

For all non-UK orders, regrettably we cannot refund any return postage costs.

Please be sure to obtain a 'proof of posting' from the Post Office. We may not be able to to exchange, refund, or replace items that are lost in the post, without a 'proof of posting'.

All claims for non delivery or other queries should be made to us within 21 working days from us receiving your order.

Value Added Tax

Please note that the prices shown are VAT inclusive (at time of writing 20%).

Duties and Taxes / Shipping Overseas

Any duties or taxes payable are the sole responsibilty of the purchaser. If the purchaser refuses to pay the duties/tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the item(s).

Payment

We accept Visa, Mastercard, Maestro and Delta. We do not accept cheques.

Your Privacy

Any details and personal information you provide whilst shopping with Wickle will be kept in the strictest confidence. and will at no time be disclosed to other companies or persons outside Wickle unless your order (or parts of your order) are being drop-shipped directly to you by one of our supplying companies.

Legal Statement

We have taken every reasonable care in ensuring that the reproduction of colours, styles and products are as accurate as the photographic, online and print process will allow and that the descriptions and specifications are accurate. However, slight variations will occur. We cannot be held responsible for any disappointment or other outcome of such a situation.

Sale of Antique and Vintage Items

The antique and vintage items offered for sale on this website are non-returnable unless agreed in advance. Being vintage / antique we cannot be held responsible for any such items' condition or perceived misdescription. These items are old and much of their charm comes from the patina brought about by their age.

Product Descriptions

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order. We cannot accept responsibility for any product misdescription or stock being unavailable when offered for sale on the website.