Returns Policy

If an item arrives damaged or is incorrect, please return the item to us in the same condition it was received within 10 days and we will arrange for a complete refund or a replacement. Please enclose a covering note of some sort giving your name, order number if you have it, and what you would like us to do with the item(s) you are returning. Would you like a refund or exchange? If you would like an exchange, please tell us exactly which item(s) you would like. If you need to speak to anyone please call our main Lewes shop on 01273 487969.

For UK orders only, we will refund the return postage for damaged and/or incorrect orders, if you return the package to us using the Royal Mail Post Office and not a courier service.

For UK Exchange orders and some smaller, lightweight overseas orders, we will send out your exchange items with no additional delivery charge.

For all non-UK orders, regrettably we cannot refund any return postage costs.

Please be sure to obtain a 'proof of posting' from the Post Office. We may not be able to to exchange, refund, or replace items that are lost in the post, without a 'proof of posting'.

All claims for non delivery or other queries should be made to us within 21 working days from us receiving your order.